Centre owners and staff
Email support@getcentrely.com from the address on your Centrely account, and say what you'd like deleted. We'll confirm we have your request, check it's really you, and delete what we can. We'll tell you what we must keep, and why, such as an agreement or a security record, and when that will be deleted, as our privacy policy says.
A centre leaving Centrely
Your main owner can ask us for a copy of your centre's information first. We then delete it as our privacy policy says.
Parents Coming later
Once centres use WhatsApp through Centrely, your details are the centre's. Ask the centre to delete them, or email us and we'll pass your request to the centre and help it.
A centre's WhatsApp Coming later
A centre can remove Centrely's access to its WhatsApp account at any time, in its Meta business settings, or, for a number also used in the WhatsApp Business app, in the app's Business Platform settings. We then stop receiving its messages and delete the access we held. Meta keeps WhatsApp Business Platform messages on its own systems for up to 30 days, under Meta's terms.
We never need your password or authenticator code for any of this, and we'll never ask for them.